Customer Service Representative
Belt Concepts of America Belt Concepts of America Spring Hope, NC Spring Hope, NC Full-time Full-time $45,000 - $55,000 a year $45,000 - $55,000 a year 1 day ago 1 day ago 1 day ago Note - Relocation assistance not provided - local candidates only At Belt Concepts of America we manufacture quality conveyor belts out of our 150,000 square foot factory in Spring Hope, NC.
We are known for providing conveyor belting solutions to distributors and select OEMs for a wide variety of industries including food processing, package and baggage handling, recycling, and agriculture, among others.
We are a high-growth, product-focused manufacturer, bringing high-value conveyor belting solutions to market using our proprietary HPC manufacturing process.
We value diversity, inclusion, trust, effective communication, great teamwork, and work-life balance.
We strive for openness and honesty in everything including constructively challenging each other in the spirit of getting to the best possible result.
Above all else, we are having fun building something amazing together.
Main Duties The Customer Service Representative plays a key front-line role in ensuring that customers enjoy doing business with us.
In this role, you will be managing accounts through reactive and proactive telephone contact and email to maintain and grow sales as well as provide commercial and technical support to customers.
You will perform, execute, and coordinate all work including technical matters related to customer service activities.
This position report to the Inside Sales Manager.
Main duties and responsibilities Assist customer with their quote requests and orders placed Liaise with the sales and technical department as required to ensure customers get answers quick Assist customers with accurate transactions and industry specific product information.
Provide recommendations and technical assistance.
Actively learn about the industry and products we manufacture in order to offer best service Utilize telephone sales and support skills to create interest and offer value-added products and services to customers.
Build and expand customer relationships and help ensure replacement and increased business.
Meet or exceed departmental KPI requirements.
Process RGAs credits and complaints as needed.
Perform other duties as assigned.
Qualifications:
Some experience in a similar role in the conveyor belting industry preferred.
Minimum two years of previous business to business customer service experience.
Associates degree or equivalent or equivalent education and experience.
Excellent verbal and written communication skills.
Strong mathematical and technical aptitude.
Team player who can work independently.
Experience with a CRM or ERP System (SAP preferred), order management and a call center environment.
Knowledge of Excel and Word software.
Understanding part numbers, policies and products.
Compliance in price policies, discount structures and fees.
Must be able to work in the US.
Competencies:
Integrity Technical Competence Thoroughness Collaboration Ability to communicate with all levels of personnel Detail oriented Good communication Ability to influence, negotiate and impact results Job Type:
Full-time Pay:
$45,000.
00 - $55,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Spring Hope, NC 27882:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
How many years of telephone sales experience do you have? Are you legally authorized to work in the United States without sponsorship?
Experience:
Customer service:
2 years (Required) CRM software:
2 years (Required) Microsoft Office:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are known for providing conveyor belting solutions to distributors and select OEMs for a wide variety of industries including food processing, package and baggage handling, recycling, and agriculture, among others.
We are a high-growth, product-focused manufacturer, bringing high-value conveyor belting solutions to market using our proprietary HPC manufacturing process.
We value diversity, inclusion, trust, effective communication, great teamwork, and work-life balance.
We strive for openness and honesty in everything including constructively challenging each other in the spirit of getting to the best possible result.
Above all else, we are having fun building something amazing together.
Main Duties The Customer Service Representative plays a key front-line role in ensuring that customers enjoy doing business with us.
In this role, you will be managing accounts through reactive and proactive telephone contact and email to maintain and grow sales as well as provide commercial and technical support to customers.
You will perform, execute, and coordinate all work including technical matters related to customer service activities.
This position report to the Inside Sales Manager.
Main duties and responsibilities Assist customer with their quote requests and orders placed Liaise with the sales and technical department as required to ensure customers get answers quick Assist customers with accurate transactions and industry specific product information.
Provide recommendations and technical assistance.
Actively learn about the industry and products we manufacture in order to offer best service Utilize telephone sales and support skills to create interest and offer value-added products and services to customers.
Build and expand customer relationships and help ensure replacement and increased business.
Meet or exceed departmental KPI requirements.
Process RGAs credits and complaints as needed.
Perform other duties as assigned.
Qualifications:
Some experience in a similar role in the conveyor belting industry preferred.
Minimum two years of previous business to business customer service experience.
Associates degree or equivalent or equivalent education and experience.
Excellent verbal and written communication skills.
Strong mathematical and technical aptitude.
Team player who can work independently.
Experience with a CRM or ERP System (SAP preferred), order management and a call center environment.
Knowledge of Excel and Word software.
Understanding part numbers, policies and products.
Compliance in price policies, discount structures and fees.
Must be able to work in the US.
Competencies:
Integrity Technical Competence Thoroughness Collaboration Ability to communicate with all levels of personnel Detail oriented Good communication Ability to influence, negotiate and impact results Job Type:
Full-time Pay:
$45,000.
00 - $55,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Spring Hope, NC 27882:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
How many years of telephone sales experience do you have? Are you legally authorized to work in the United States without sponsorship?
Experience:
Customer service:
2 years (Required) CRM software:
2 years (Required) Microsoft Office:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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